Terms & Conditions

1. Introduction

We are Ocean Leisure Parks Ltd, Crofty, Llanteg, SA67 8QE. By booking with us, you confirm that you agree to comply with these terms and conditions, which include:

• The accommodation rental conditions.
• The Important Information section on our website.
• Any other written information provided before confirming your booking.

2. Our Role as Agent

We act as an agent for the accommodation owner (“Owner”), facilitating bookings and payments. Your contract for renting the accommodation is directly with the Owner. We are not liable for any issues related to the property itself.

3. Use of the Booking

Accommodations are for holiday lettings only and must not be used as a principal home. Bookings do not constitute an Assured Shorthold Tenancy or fall under the Protection from Eviction Act 1977.

4. Website Details

We strive to ensure accuracy in our listings. However, minor discrepancies may occur. We are not responsible for changes in local services or attractions.

5. Making Your Booking

• The party leader must be at least 18 years old.
• You are responsible for providing accurate details and making all payments.
• Special requests must be submitted at the time of booking but are not guaranteed.

6. Payment

• A non-refundable deposit is required to secure your booking.
• The balance is due 10 weeks before your stay.
• Failure to pay on time may result in cancellation.

7. Changes and Cancellations

If you need to cancel, cancellation charges will apply based on how far in advance you notify us. We or the Owner also reserve the right to cancel or amend bookings in exceptional circumstances.

8. Events Beyond Our Control

We are not liable for disruptions caused by unforeseen events such as extreme weather, pandemics, or industrial actions.

9. Insurance

We strongly recommend you purchase travel insurance to cover unforeseen cancellations.

10. Guest Responsibilities

• Guests must maintain cleanliness and respect park rules.
• Anti-social behaviour, commercial use, and subletting are prohibited.
• Damage to property must be reported and may incur charges.

11. Pets and Smoking

• Pets are only allowed if specified in the listing.
• Smoking, including e-cigarettes, is not permitted in any accommodation.

12. Complaints

All complaints must be reported during your stay to give us an opportunity to resolve the issue.

13. Privacy

By booking with us, you agree to our Privacy Policy regarding the collection and processing of your data.

14. Governing Law

These terms are governed by the laws of England and Wales, with any disputes subject to the jurisdiction of the courts of England and Wales.

15. Contact Information

For any queries, please contact us at Little Haven Retreat, Hasguard Cross, Haverfordwest, SA62 3SJ.