Privacy Policy

1. Introduction

At Little Haven Retreat, we are committed to protecting and respecting your privacy, whilst striving to provide the very best guest experience. We follow strict security procedures to ensure your personal information is stored and used safely.

2. Who is Little Haven Retreat?

For simplicity throughout this notice, ‘we’ and ‘us’ means Little Haven Retreat. We have a legal duty to protect personal information under UK GDPR, the Data Protection Act 2018 (DPA), and the Privacy and Electronic Communications Regulations 2003 (PECR).

3. The Legal Bases We Rely On

• Consent: We may collect and process your data with your consent, e.g., for marketing communications.
• Contract: To fulfil our contract with you, e.g., booking a holiday.
• Legal Compliance: We may need to process data to comply with the law.
• Legitimate Interest: We process data for legitimate business purposes, e.g., fraud prevention.

4. When Do We Collect Your Personal Information?

We may collect your data when you:

• Create an account or book a holiday.
• Engage with us on social media.
• Contact us with a query or complaint.
• Enter competitions or complete surveys.
• Use our park facilities where CCTV may be in operation.

5. What Types of Personal Data May Be Collected?

We may collect details such as your name, address, phone number, date of birth, gender, payment information, and CCTV recordings where applicable.

6. How and Why Do We Use Your Personal Data?

We use your data for various reasons, including:

• Processing bookings and payments.
• Providing customer support.
• Ensuring security with CCTV monitoring.
• Fraud prevention and legal compliance.
• Marketing (with your consent).

7. Combining Your Data for Personalised Advertising

We may use your data for tailored advertising, such as Facebook Custom Audiences, to show relevant promotions. You can opt out at any time.

8. Who Do We Share Your Personal Data With?

We share data only with trusted third parties, including:

• IT service providers.
• Marketing agencies.
• Payment processing companies.
• Legal or regulatory authorities when required.

9. Security on Our Resorts

We operate CCTV to ensure safety and prevent crime.

10. How We Use Sensitive Personal Information

In specific cases, we may collect health-related information to accommodate special requests, such as medical requirements.

11. Where We Transfer and Store Personal Information

Your data may be transferred outside the EEA with appropriate safeguards in place.

12. How Long Will We Keep Your Personal Data?

We retain data only for as long as necessary and in compliance with legal and business requirements.

13. Your Rights in Your Personal Information

You have the right to access, correct, or delete your data. For more details, visit ICO Your Data Matters.

14. How Can You Stop the Use of Your Personal Data for Direct Marketing?

You can unsubscribe via the link in our emails, change your account settings, or update preferences on social media.

15. How Do We Protect Your Personal Data?

We use strict security measures, including encryption and system monitoring, to protect your data.

16. Changes to Our Privacy Policy

We may update this policy from time to time. Please check our website for the latest version.

17. Any Questions?

If you have any questions, please contact our Data Protection Officer at:

Little Haven Retreat, Hasguard Cross, Haverfordwest, SA62 3SJ